Cancellation

[Adnan28412693omjk]

Hello all,

I am trying to cancel my current plan, but I get an error "unable to load data". I suspect this is because there is no payment method linked to my account, however I may be wrong . This is  my final month of  Substance 3D for Students and Teachers plan and would like to cancel it before it (potentially) auto-renews. Does anybody know what happens in case I am unable to cancel it before the deadline? Will Adobe just cancel my subscription or do they charge me through some other means (e.g. phone number or maybe  they charge the university which afterwards charges me for the amount)? 

Thanks in advance

 

[kglad · Accepted solution]

if you fail to cancel, your subscription will automatically renew.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Adnan28412693omjk]

It worked.

Thanks for the assist!

[kglad]

@Adnan28412693omjk 

you're welcome 

[Shivangi_Gupta]

Hi @Adnan28412693omjk,

Did you follow the steps listed in the article shared by @kglad above for cancelling the subscription? Please try doing it after signing out and signing back into the app.

Let us know how it goes.

Regards,

Shivangi 

[Mona35456402b2ij]

I am trying to cancel my current plan, but I get an error

[kglad]

@Mona35456402b2ij 

contact support then

[Kelly28896512ui6w]

Please cancel my plan. 

[kglad]

@Kelly28896512ui6w 

no one can cancel your plan for you.  you must do it yourself.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Love36275426miyo]

I found that Adobe kept charging me after cancelling. I had to file a bank fraud claim and block them. Additionally, Adobe wouldn't typically even work. So for $20/month for something that doesn't work, and then won't let you cancel, and even when you do, still charges you... I find other options that are not predatory. The corp greed is very apparent. Careful out there!

[Marc364650666sfx]

I wish to cancel my $19.95 monthly subscription at once! The product failed me last week when I was depending on it to process an important contract I was working on.

Specifically, I was trying to save a PDF as a Word doc, but all I got was a bunch of garbeled text with both .doc and .docx formats. 

I tried to get help, but it was AI that goes nowhere. I requested a representative, but got more of the same AI crap.

I wish to cancel now, but absolutely refuse to pay your early cancellation extortion fee of $79.95

[abuse removed by moderator]

[kglad]

@Marc364650666sfx 

contact adobe support* unless you still want help with acrobat pro.  help for acrobat pro (from real people) is available from experts on the adobe forums.

*

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Ruby367020210kzf]

Please cancel this 7 day plan

[kglad]

@Ruby367020210kzf 

no one can cancel for you via the forums.  you must contact adobe support.  

again, there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[lakia377514345kxu]

I want to cancel my plan and receive my refund I just wanted the trail 

[Manan Joshi]

Hello @lakia377514345kxu,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

[kglad]

@lakia377514345kxu 

it's the same answer for you and everyone else with a self-managed individual subscription.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.