Cancellation

[social_self6132]

Hi there,

I have been told I'd be charged a substantial amonut just to cancel my monthly subscrption service.

This is surely incorrect.

Please can someone help? It is urgent!

[kglad]

if you agreed to an annual subscription and failed during the trial period, there's a penalty for early cancellation.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

[social_self6132]

Hi there,

I did not sign up to the annual subscription plan, I did monthly with no commitment.

Can you please confirm?

I will contact my bank otherwise if someone does not help.

Thanks!

[kglad]

@social_self6132 check your account, https://account.adobe.com

what's it show about your subscription?

[Shivangi_Gupta]

Hi @social_self6132,

Thanks for reaching out. I’ve reviewed your account details and found that you’re currently on an annual plan for Adobe Premiere Pro, billed monthly. If you choose to cancel the plan before the end of the term, an early termination fee will apply.

You can find more information about the subscription terms here:

https://adobe.ly/3XqKMXP

If you have any further questions, feel free to let us know. We’re here to help!

Best regards,
Shivangi