Cancelled 7-Day Acrobat Pro Subscription But They Still Want to Pay Monthly Subscription

[Exuberant_rebel6056]

Several days, I got a free trial to the AI Assistant for Acrobat subscription. I cancelled the trial in less than 24 hours later. Got the confirmation email to prove it, but Adobe is still asking me to update my payment information to start the monthly subscription. What should I do?

[Kanikas]

Hi Exuberant_rebel6056, 

We're here to help you. I see you have an active Adobe account under the same ID as with the community. You were able to successfully cancel the AI assistant; however, the emails that you are getting are for Acrobat Pro. To cancel that, you may need to update your billing details. You will continue to receive these emails in future as well. 

Please let us know if you require any additional information. 

Thanks 

^KS

[kglad]

to update payment, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html