Cancelled all Plans but still being billed

Question

Hi,  I cancelled all my Abode Plans and on my account it says that I do not have any more paid plans however I continue to be charged monthly. How can I get this payment cancelled?

AxelMatt · Accepted Answer

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, are normal users as you are and can't provide support for account, subscription, billing, or other product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.
CHAT: Click the following to contact Adobe customer support staff for help:

Contact Customer Care (adobe.com)

You must be signed in with your Adobe ID and allow cookies in your web browser to work. Disable any ad-, pop-up-, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Typing "Billing" into the chat window should connect you directly to customer service in Billing.

PHONE: You can also search this page for a regionally appropriate phone number for customer support.
https://helpx.adobe.com/contact/phone.html

kglad · Answer

you must contact adobe support if you cancelled your subscription and are being erroneously billed. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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