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Participant
April 14, 2025
Question

Cancelled free trial within the 14 days but still see a pending charge to my credit card of $44CAD.

  • April 14, 2025
  • 2 replies
  • 145 views

Cancelled free trial within the 14 days but still see a pending charge to my credit card of $44CAD.

How do I request a refund? The chat was useless. 

Thanks.

2 replies

Shivangi_Gupta
Community Manager
Community Manager
April 14, 2025

Hi @tara_3276,

Thanks for writing in. I checked and found that you cancelled the subscription within 14 days hence you are eligible for refund. Please reach out to our support team and they'll help you with the process. You can start a private chat session here: https://adobe.ly/3RMaumT

Let me know if you have any questions.


^Shivangi

John T Smith
Community Expert
Community Expert
April 14, 2025

What do you see for your account at https://account.adobe.com/