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C
C33469812s2yk
Inspiring
July 11, 2025
Answered

Cancelled my free trial before it ends but still charged

  • July 11, 2025
  • 3 replies
  • 1319 views

I have downloaded free trial of the Adobe Illustrator and when I tried to cancel it, it offered an extension of the free trial for another 7 days which I agreed. However on that day, they charged my credit card with name: Illustrator ADOBE.COM IE. I talked to the customer service and he said: "I have checked all my records and also with our Backend Team as well for you. Unfortunately, I regret to inform you that the charge matching the information could not be found. In this case, I would kindly request you to contact your Respective Bank at the earliest to Dispute this charge and request for Chargeback (Refund) from the bank. "

 

I searched the web and many has the same problem. Is this Fraud commited by Adobe to knowingly charged our credit card even we ended the free trial before it ends? Anyone reported to the police?

    Correct answer C33469812s2yk

    I completely understand how frustrating and alarming this situation must be.

    Please rest assured that Adobe takes the security of our users' data extremely seriously. Our platform is built with industry-standard encryption and security protocols to protect all personal and payment information. If your card was used without your authorization, it’s highly likely that the card details were compromised through another source, not through Adobe’s systems.


    ^Shivangi


    I contacted 4 supports and finally Alviya found a solution to the issue.

    He said: while purchasing the plan on this account you made a typo error and the plan was purchased on a wrong email to which I don't have access.

     

    Though I don't quite understand why it could happen as I have logged into my own account when purchasing the plan (actually subscribed to free trial). Anyway, Alviya was able to cancel the subscription finally.

    3 replies

    Kashishj
    Kashishj
    Participating Frequently
    February 19, 2026

    I also cancelled the 7 day free trial before the last day but today I received a message of the payment but I don't have sufficient balance in my account that's why the payment is not debited, so do I have to pay the balance now?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 19, 2026

    check your account to see if you have any subscriptions that were not cancelled, https://account.adobe.com

    Kashishj
    Kashishj
    Participating Frequently
    February 19, 2026

    It's is showing this , but before the trial ends I have cancelled and then there was no plan showing 

     

    H
    hafiza_7261
    Participating Frequently
    October 5, 2025

    Me too ive cancel the plan within 7 days of free trial for last month but just now i got notification tht Adobe ilustrator has deducted my bank acc. Please help me on how to get refund

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 5, 2025

    @hafiza_7261 

     

    what's your account show?

    H
    hafiza_7261
    Participating Frequently
    October 5, 2025

    Your acc has being charged for rm66.50 by adobe 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 11, 2025

    check your account, https://account.adobe.com

    what's it show?

    C
    C33469812s2ykAuthor
    Inspiring
    July 11, 2025

    yes, I checked Plans and Payment --> Orders and invoices.
    There is only one entry dated Jun 28, items Ai Illustrator Cost HK$0

    But then my credit card was charged.

    C
    C33469812s2ykAuthor
    Inspiring
    July 15, 2025

    you're not understanding.  adobe support is telling you that there are fraudulent charges using your card for a subscription on someone else's (the fraudster) account.

     

    ie, contact your credit card vendor and report fraudulent use of your credit card.  neither adobe (nor anyone else but the card owner) can (or, at least, should be able to) do that.


    I only provided my card to Adobe. Are you saying that the Adobe platform is NOT secure so that anyone putting their credit card information there can be used by a fraudster to pay their adobe subscription? Then it is a big security loophole for Adobe. I don't agree that Adobe can do nothing as they are the one who charged. They can at least check which account has used my credit card information and suspend that account. It is only Adobe can do that.

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