Cancelled My Subscription but I still haven't received my funds

Forum|Forum|11 months ago
April 4, 2025
4 replies
599 views

Hi all,

As the title suggests I cancelled my monthly subscription. I did so well before the 14 days limit. I still haven't received my full refrund.

Who do i contact? Poor customer service there's no customer support email address.

A

Anonymous

As for an emailaddress to contact adobe, try support@adobe.com

kglad

Community Expert

you can't initiate contact with adobe via email.

A

Anonymous

Also I tried support@adobe.com and a several other addresses. All but this address gave a respons email saying it failed to deliver the email. I am going to hazard a guess they use that email regularly for other purposes, but don't want customers to actually be able to document communication between them. Do they even send a copy of any written communication to your email?

A

Anonymous

Your bank. Contact your bank with a simple an extensive description of the issue, provide them with copies of relevant emails and other documents, then request a reversal of payment of a refund through them. If you are residing within the EU or are a citizen of the EU, you can contact the ECC (European Consumer Council?) and request that the mediate between you and Adobe. At this point you should assume that Adobe wants to illegally keep your money and that them withholding a refund is deliberate theft. You may as such also contact local law enforcement and report online fraud. In short; you want to create as many problems for Adobe as possible with the simple, easy, and singular solution of refunding your money. I suggest you attempt to find an email to contact adobe and insist from this point on, that any communication happens strictly over email. If you have already spoken to them over the phone or through other means in which you bhave no written copy, I suggest you write a comprehensive summary of what was discussed and send it to them over email for review. Always leave a papertrail and always keep a copy. You relationship with Adobe is stricly adversarial and always will be.

A

Anonymous

If you have no proof of purchase, you are simply screwed. You will likely be able to find the date of payment through your bank and Adobe is legally required to give you a copy of proof of purchase with the relevant details. Through this you should be able to find the account information and then Adobe will also have to provide you with proof of cancellation. This means that you will be able to get proof of the dates of purchase and cancellation. If these are within 14 days or if the cancellation was within 14 days the begining of services (within the EU this is law, elsewhere it might be different), you are entitled to a refund (In think this is part of their terms of service globally, but within the EU this is law and cannot be overruled by any terms of service). Essentially you might have to do some digging for the documents, but you will typically receive an email from Adobe when you pay for the subscription and when you cancel the subscription (at least most other companies do this), so you should already have all of these documents.

Shivangi_Gupta

Community Manager

Hi @israel_nsumba4616,

Thanks for reaching out. As per your account details, the subscription you have cancelled was more than a year old. Are you raising a query for a different email address? If yes, please post your query using the correct email ID so that we can check the details.
Please do not mention your email address here as this is a public forum.

Looking forward to your response.
^Shivangi

I

israel_nsumba4616Author

Participant

And I can't speak to an agent because I no longer got an active plan. Adobe you are actively making it difficult for customers to claim their refund so you don't have to pay them back. Worse company ever.

[To continue with agent assistance, please sign in with an active plan. I found no record of an active plan linked to]

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