A

Anonymous

Question

Cancelled subscription but still getting invoiced and account suspended

Forum|Forum|2 years ago
March 19, 2024
4 replies
872 views

I have cancalled my adobe creative cloud subscription and uninstalled it from my computer but I am still getting invoiced and I got an email saying my account is now suspended for non payment. But when i go to my plans it says I have no paid plans and no activated devices?

Billing

This topic has been closed for replies.

P

peter_5991

Participant

My daughter cancelled creeative cloud subscriptions yesterday. Today - Adobe steals from me. Make it stop. Lots of threads about this. .

kglad

Community Expert

@peter_5991

contact adobe support.

I

irene_7543

Participant

I have the same issue. There seem to be no way to contact adobe. What a scam!

kglad

Community Expert

@irene_7543

what contact methods did you try?

J

Jodie55

Participant

I am having the same issues. I cancelled my adobe subscription last month and I"m now being threatened by adobe that my account will be suspended because I haven't paid my bill?????????????????? Seriously disappointed with Adobe. Tried to call someone, but got a bot telling me to log in and then come back and speak to it??? WT! Worst customer service ever.

kglad

Community Expert

@Jodie55

again, there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

J

Jodie55

Participant

Thanks for your reply, though you missed the main point of my msg and that is why is Adobe sending me a threatening email about suspending my account when I've already cancelled it?

While I have you here, are you saying that you cannot speak to an actual person over the telephone if you want to speak to someone at adobe?

What part of the world does this community.adobe cater to?

Thanks.

kglad

Community Expert

contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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