Cancelled Subscription Refund

Forum|Forum|5 years ago
December 27, 2020
2 replies
349 views

I was charged for my yearly subscription by the end of November (on the 27th) and I had cancelled the subcription after 10 days of the amortization time. This took place on December 10th. It's been almost three weeks now and I'm wondering whether I'll be refunded or not because it usually takes 3 to 5 businessdays, and sometimes even up to 10 businessdays.

P.S.: I also can't seem to contact their customer service and I keep getting redirected to these community posts and customer care topics which is incredibly frustrating.

Does anybody know how to contact them directly?

This topic has been closed for replies.

Peru Bob

Community Expert

Go to Adobe Customer Service:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

A

athaiAuthor

Participant

Thank you, but unfortunately that button seems to be missing (could be because I'm located in Europe, although that would be an invalid reason for me to unable to reach them). I have also tried all their other links to any direct service such as those on https://helpx.adobe.com/support.html but that didn't help either.

All the chats, callservices etc. seem to have disappeared. It seems kinda shady at this point, but once again thank you regardless!

M

Manan Joshi

Community Expert

Try a different browser, also make sure all the script blockers, ad blockers are disabled

-Manan

Peru Bob

Community Expert

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

A

athaiAuthor

Participant

Thanks so much!

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