Cancelled

[tobby_2709]

I subscribed to a yearly plan, but unfortunately I realized that it has been called after a whopping #11,500 naira has been deducted from my account. It is unfair. 

[jane-e]

@tobby_2709 

I've moved your post from Using the Community to the Account, Payment, & Plan forum.

The annual plans with a commitment for a year are deeply discounted from the monthly plans that can be cancelled at any time, which is why there is a fee for early cancellation. 

Jane

[tobby_2709]

So, when are my getting my refund?

[Shivangi_Gupta]

I see! Ideally it takes 12-14 days for the refund to process if the cancellation is done within 14 days of the subscribing(including trial).

^Shivangi

[kglad]

no one can restore a cancelled subscription.

check your account, https://account.adobe.com

if it's cancelled, read make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

[Jeffrey_A_Wright]

Thanks for your question, Tobby. Your recently canceled subscription was managed by the Google Play Store. Please see https://adobe.ly/42hDoAT for more information on how to manage your subscriptions through the Google Play Store. ^JW

[Shivangi_Gupta]

Hi @tobby_2709,

We appreciate you reaching out. I confirm that you have successfully cancelled your Adobe subscription.

Let me know if you have any questions.

^Shivangi

[tobby_2709]

I did not cancelled any subscription whatsoever, kindly restore it, as how on earth will I subscribed for a year plan ,then after 1 week ,I will cancelled it? That does not make any sense.

[kglad]

... and if you cancelled during the refund period (https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html), it can take 14 days for the refund to complete.