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Julian Halliday
Known Participant
February 26, 2023
Answered

Cancelling 1T storage without affecting CC Apps

  • February 26, 2023
  • 1 reply
  • 927 views

I tried to cancel my 'extra' 1T storage plan ($US9.99/mo, I think); Adobe claims that if I do so I will "lose access" to my "favourite apps." Am I then obliged to pay both for the apps (about $60US/mo) AND for the storage plan I don't want and do not use?

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Julian, we have been trying to contact you. Please update your active support case ADB-28258218-L0J8 using the steps listed at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html . The case will automatically close if we do not receive a response, so we look forward to your update soon.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 26, 2023

    contact adobe support and explain. there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

     

    <moved from cc services >

    J
    Julian HallidayAuthor
    Known Participant
    February 26, 2023

    Thank you. I was attempting to discuss the matter in chat, and was told to wait and then...the support person simply ended the conversation:

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity ManagerCorrect answer
    Community Manager
    February 27, 2023

    Julian, we have been trying to contact you. Please update your active support case ADB-28258218-L0J8 using the steps listed at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html . The case will automatically close if we do not receive a response, so we look forward to your update soon.

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