Cancelling a subscription for an account with deactivated email, forgotten password

[Colin38098605lwg0]

I am currently being charged monthly for a plan I cannot access.

The email associated with the account is deactivated (it was a school email), and I can't remember the password. So currently I cannot log in (don't know the password) or reset the password (the link to do so is sent to a deactivated email).  The chat bot is not helping and it won't connect me to a live agent. Any tips on how to solve this?

[kglad]

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Abambo]

The email associated with the account is deactivated (it was a school email)

By @Colin38098605lwg0

For you, it is too late, but that is exactly the reason, why there is the possibility to enter a secondary email in your account data.

Without a paid subscription, the bot is a bit tough to connect with an agent, in which case it is worth stating that you want to buy a plan. That works everywhere... 🙂

[Shivangi_Gupta]

Hi @Colin38098605lwg0,

We do not see any active subscription listed under this email address. Were you using a team's license from school or were you using a individual license with Student teacher's discount plan?

Have you contacted our support team yet?

Looking forward to your response.

Regards,

Shivangi