Cancelling accidental subscription

Question

I tried illustrator trial and totally forgot about it, when the trial ended it automatically charged me (the problem was I had no money in the bank account) so for a while, I couldn't cancel the payment (it was processing) until today it automatically paid because now my bank account had money, but when I tried canceling it says I have to pay fee because surpassed 14 days

How can I cancel without paying fee? I swear I tried canceling but it declined due to processing

John T Smith · Answer

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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