Cancelling Plan failed

New Here ,
Apr 08, 2022 Apr 08, 2022

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I'm trying to cancel my plans: "Premiere Pro plan" and "Creative Cloud Photography plan with 1TB" but the interface wouldn't let me and now it started charging my card again. The cancel now works for "Creative Cloud Photography plan with 1TB" but it's asking me for a cancellation fee!

Support chat didn't work at the time and the number provided for further assistance is disconnected.

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Account management , Billing

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correct answers 1 Correct answer

Adobe Community Professional , Apr 09, 2022 Apr 09, 2022

Try support again:

https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Apr 09, 2022 Apr 09, 2022

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Try support again:

https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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