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Philip23221711v0lr
Participant
April 26, 2022
Answered

Cancelling plan.

  • April 26, 2022
  • 5 replies
  • 2370 views

Hello,

I decided to try the free trial of acrobat pro DC and forgot about it. Looking at my bank transactions I can see that I've been paying for the service for 2 months. When I try to cancel the plan I'm being told that I have to pay 810 kr (80USD) as I'm cancelling my plan early. It seems as if I've been put on a 1 year plan automatically after the end of the trial. I've never agreed to this and would like to cancel my plan without having to pay the 810kr.

 

With Regards,

Philip Wilson

 

    This topic has been closed for replies.
    Correct answer try67

    You should contact Adobe directly for help with this issue:
    General help page: https://helpx.adobe.com/contact.html
    Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    (type "Agent" to chat with a real person)
    Phone support: https://helpx.adobe.com/contact/phone.html
    There's no email support.

    Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

    5 replies

    JR Boulay
    Community Expert
    JR BoulayCommunity Expert
    Community Expert
    February 20, 2023

    [MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS]

    Acrobate du PDF, InDesigner et Photoshopographe
    N
    Nontokozo284869443tja
    Participant
    February 19, 2023

    i wanted to try the free trial and when the date to cancel came i couldnt find the cancel subscription, please i dont want this and i didnt even use it, i feel robbed, how should i do this

     

    try67
    Community Expert
    try67Community Expert
    Community Expert
    February 19, 2023

    To cancel a subscription: http://helpx.adobe.com/x-productkb/policy-pricing/cancel-subscription-acrobat-online-services.html

    To request a refund for past purchases try the options mentioned above.

    P
    Peter28031191iye7
    Participant
    January 20, 2023

    Me too

    decided to cancel after one day and the system sent me round and round after failing to recognise my registered email and telling me I'm offline. Then I try again and it signs me in, I tyry to cancel and it says account not recognised!!!! I look online for contact options, I search the website and every avenue takes me to the same cancellation page. In sheer frustration I come on here after 90mins of trying to find a way to cancel it to finally find the links listed in this post.

    Why are these immediately available to users from the website?

    Who designed this site?

    Would they care to come for a chat with my lump hammer as I'd like to use it to beat into their EMPTY heads the utter stupidity of the process they have DESIGNED!!! They are absolute MORONS!!!

     

    The entire web team should be fired for cause with immediate effect and the head of CS should be publicly humiliated for such RANK INCOMPETENCE!

    What this process does is enforce classic FAILURE demand onto your telephony system. Why? Because the appalling design makes it impossible to achieve my purpose via the stupid website! This has cost me time, money, emotional integrity and your staff a very angry customer who knows it's not the agents fault but is completely unable to express it to those ACTUALLY responsible.

     

    So please do come and visit me in person and allow me to vent using aforementioned tool on your empty skulls.

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      Peter28031191iye7
      Participant
      January 20, 2023

      * Why are these options NOT available directly from the website?

      F
      Fundacion24476654dviz
      Participant
      May 16, 2022

      I have been trying to cancel via the chat for almost 3 weeks now and it says to update the billing info to cancel. I do not intend to continue with the plan and therefore don't need to add it for you to unnecessarily charge my credit card. I want it cancelled and your chat keeps saying you are closed. Please proceed

        try67
        Community Expert
        try67Community ExpertCorrect answer
        Community Expert
        April 26, 2022

        You should contact Adobe directly for help with this issue:
        General help page: https://helpx.adobe.com/contact.html
        Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
        (type "Agent" to chat with a real person)
        Phone support: https://helpx.adobe.com/contact/phone.html
        There's no email support.

        Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

        P
        Philip23221711v0lrAuthor
        Participant
        April 26, 2022

        Thank you. The chat support helped me out and were kind enough to cancel my subscription without me having to pay extra.

         

        With regards,

        Philip Wilson

        try67
        Community Expert
        try67Community Expert
        Community Expert
        April 26, 2022

        Glad to hear it!

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