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Cancled the subscription on time!

New Here ,
Apr 26, 2023 Apr 26, 2023

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Hello, i cancled my subscription on time but Adobe still cut 23,79€. I have confirmation letter. I also can not contact the support in Germany. The link is not working. Please send my money back. Thank You.

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correct answers 1 Correct answer

Community Expert , Apr 26, 2023 Apr 26, 2023

you must contact adobe support. posting here is not sufficient.

 

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, doub

...

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Community Expert ,
Apr 26, 2023 Apr 26, 2023

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Only Customer Care can handle this kind of request.

So the chat does not work for you?

Does it work in a different browser with popups enabled?

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Community Expert ,
Apr 26, 2023 Apr 26, 2023

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you must contact adobe support. posting here is not sufficient.

 

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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