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Dominic23137803q82f
Participant
February 13, 2022
Question

Canellation Fees

  • February 13, 2022
  • 2 replies
  • 170 views

Hey Everyone I took a 14 day free trial of Photoshop, I tried it and I didn't have a creative bone in my body.

So I went to cancel in the 14 days.

then...

Adobe said "enjoy 2 months free on us"

 

wow

 

that sounds good maybe I will try Photoshop again...

 

Well I didn't try Photoshop again so...

 

So I went to cancel now outside 14 days.. and yep

 

my gulibility will now cost me £44.95

 

or continue to pay until the end of the year.

 

be careful when Adobe offers you anything..

 

has anyone managed to escape the trap?

    This topic has been closed for replies.

    2 replies

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    February 13, 2022

    Explain to support and you MAY be allowed to cancel without a fee

     

    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    -you MUST also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    February 13, 2022

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

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