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kulwinder220271896un6
Participant
May 9, 2025
Answered

canncel plan and refund my charges

  • May 9, 2025
  • 3 replies
  • 293 views

Hi Adobe,
Subject: Request for Refund—Recently Renewed Adobe Subscription

Dear Adobe Support,

I hope you're well. I’m writing to request a refund for my Adobe subscription, which was renewed recently.

I purchased the plan on 05-8-2024/05-08-2025, but have changed my mind, as my college has ended and I will no longer need the software. I was unaware that the subscription would renew automatically.

Since I no longer require the services, I kindly ask if it’s possible to process a refund for the recent charge. I would appreciate your understanding.

My Adobe account email is: PRIVATE INFORMATION REMOVED FROM THIS PUBLIC FORUM
Plan type: Adobe Creative Cloud All Apps—Annual Plan, prepaid or monthly
Payment date: 09-05-2025

I appreciate your help, and I look forward to your response.
PRIVATE INFORMATION REMOVED FROM THIS PUBLIC FORUM Email ID 

 

 

Correct answer Jeffrey_A_Wright

Thanks for posting your question about how to manage your subscription to this public discussion forum, Kulwinder. Please see https://adobe.ly/3YzfkrB for steps you can take to self-cancel your active subscription. ^JW

3 replies

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity ManagerCorrect answer
Community Manager
May 9, 2025

Thanks for posting your question about how to manage your subscription to this public discussion forum, Kulwinder. Please see https://adobe.ly/3YzfkrB for steps you can take to self-cancel your active subscription. ^JW

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 9, 2025

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 9, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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