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Cannot cancel an old subscription

New Here ,
Oct 31, 2022 Oct 31, 2022

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I used to use adobe whilst at uni.    I am still paying £24.96 mnthly and yet my account shows that I do not have plan.   I have tried repeatedly to access a way of cancelling this direct debit when I do no even remember what it is for anymore and there is nothing I can cancel on line!   Need UK Phone number to talk to a real person please as I want to cancal and try for a rebate?  Can anyone help please.

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Community Expert ,
Oct 31, 2022 Oct 31, 2022

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You can find the phone numbers using the link below

https://helpx.adobe.com/contact/phone.html

For chat option, see the following instructions.

1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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