Cannot cancel subscription due to card issue

Forum|Forum|11 months ago
April 1, 2025
1 reply
552 views

Hi I registered 2 weeks ago for trial but forgot to cancel. I have another account now.

My card's balance is not enough so Adobe could not charge full, it said if no action taken, my account will be suspended.

Today Adobe charged a smaller amount.

But I can't cancel plan after already being charged.

How can I proceed from here? I requested to connect with agent but not succeed.

Kanikas

Community Manager

Hi An_Nguyen3795,

We hear you. I see that you have a Photoshop subscription under the same ID as you are using with this community. There seems to be a billing issue with your account. Currently, the account is suspended and you may have to add card details so that Adobe can charge you. Once charged, you can then proceed with cancellation. Please visit you account for more details: https://adobe.ly/43uY7CU;

Hope this helps.

Thanks
^KS

S

starpyAuthor

Participant

thanks for your response.

however, I dont have enough money the annual amount and want to cancel the plan. I saw that Adobe has charged me for the 1st month. How can I proceed from here?