Cannot cancel subscription due to card issue

[starpy]

Hi I registered 2 weeks ago for trial but forgot to cancel. I have another account now.

My card's balance is not enough so Adobe could not charge full, it said if no action taken, my account will be suspended.

Today Adobe charged a smaller amount. 

But I can't cancel plan after already being charged. 

How can I proceed from here? I requested to connect with agent but not succeed.

[Kanikas]

Hi An_Nguyen3795, 

We hear you. I see that you have a Photoshop subscription under the same ID as you are using with this community. There seems to be a billing issue with your account. Currently, the account is suspended and you may have to add card details so that Adobe can charge you. Once charged, you can then proceed with cancellation. Please visit you account for more details: https://adobe.ly/43uY7CU;

Hope this helps. 

Thanks 
^KS

[starpy]

thanks for your response.

however, I dont have enough money the annual amount and want to cancel the plan. I saw that Adobe has charged me for the 1st month. How can I proceed from here? 

[Kanikas]

An_Nguyen3795, In that case, please get in touch with our support team for help. kindly use this link: https://adobe.ly/3EeEapw;

Hope this helps. 

Thanks 
^KS

[Peru Bob]

@Kanikas 

Your link gives a 404 error.

[kglad]

the 2nd link worked for a while.  this is the correct link

https://helpx.adobe.com/in/contact.html

[Jeffrey_A_Wright]

An_Nguyen, I am sorry for any confusion, please click on https://adobe.ly/3FLmoL2 to speak directly with a member of our support team who can help you further. If you are unable to reach anyone, then use a different device to contact us. The link for chat will also work on smartphones and tablets. ^JW