cannot checkout free trial

Forum|Forum|2 years ago
June 4, 2023
3 replies
5668 views

Can you guys help me?

I'm From Indonesia. I was trying to enter payment for Adobe Photoshop at checkout, but after clicking "Start Free Trial," there's a message like this:

"A transaction can fail for a variety of reasons. Double-check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank."

The card number, expiration date (mm/yy), and CVV are not wrong. I have used them at many places, but there seem to be problems with this particular checkout.

Correct answer John T Smith

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

V

vasthorizon

Participant

Hi Bro sama saya juga alami hal yang sama. Entah kenapa. Apa ini sudah berhasil?

kglad

Community Expert

check https://community.adobe.com/t5/account-payment-plan-discussions/bank-bca-indonesia/m-p/13602077

H

Henry330938513s0l

Participating Frequently

I have the same issue as this topic. The link you mention did not solve the problem because I'd already tried using the same bank mention in the topic also fail. Tried other 2~3 banks with the same result. Chat with Customer Service only to be transferred to other 5~8 people with no luck. In the end they only blame it's the bank's fault. Contacted the bank 3 times to checked if there's problems with my card but no problem at all. In fact, the bank stated that there was double transaction from adobe with 0 as value and it's not rejected by the bank.
Wasted almost 4~5 hours chatting to CS without solving the issue.

kglad

Community Expert

search for the currently active thread about indonesian bank problems

John T Smith

Correct answer

Community Expert

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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