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cannot checkout free trial

New Here ,
Jun 04, 2023 Jun 04, 2023

Can you guys help me?

I'm From Indonesia. I was trying to enter payment for Adobe Photoshop at checkout, but after clicking "Start Free Trial," there's a message like this:

"A transaction can fail for a variety of reasons. Double-check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank."

The card number, expiration date (mm/yy), and CVV are not wrong. I have used them at many places, but there seem to be problems with this particular checkout.

Dean30278186tpxb_0-1685891305422.png

 

TOPICS
Account management , Billing
5.3K
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correct answers 1 Correct answer

Community Expert , Jun 04, 2023 Jun 04, 2023

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scri

...
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Community Expert ,
Jan 12, 2025 Jan 12, 2025

thanks for the invitation to visit indonesia, but i'll pass.  in addition, you would be unwise to meet anyone that you contact via the internet.

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Community Beginner ,
Jan 12, 2025 Jan 12, 2025

hehehe, thank you for the information but meeting to learn is not a problem in my opinion because it is to share knowledge and increase insight into the use of Adobe.

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Community Expert ,
Jan 12, 2025 Jan 12, 2025
LATEST

people are not always who they pretend to be.

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