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mb_5047
Participating Frequently
March 6, 2025
Answered

Cannot Download as Adobe Does Not Allows me to Subscribe to Plan with Valid Credit Card in India

  • March 6, 2025
  • 3 replies
  • 592 views

Hi

I am trying to subscribe for an adobe plan with a valid credit card in india.

 

Adobe website is not even trying to contact my credit card company and saying card details not valid.

 

My Bank send me an sms when a transaction on my card fails.

 

Whenever adobe said card details not valid, my bank did not send any sms saying that transaction failed. So is even adobe verifying my card details with my bank or saying based on an assumption?

 

Is Adobe still selling in India or not ?

 

Is there any reseller from which i can buy ?

 

Can i buy from amazon.com, will it be valid for india or will be valid in usa only ?

 

Regards

Correct answer kglad

yes, thanks for the help, but klarna is not available in my country india

😞

it can be difficult to find alternative to adobe products, but probably that seems the only way

😞

 


sorry, i confounded two threads.

 

wait for @Shivangi_Gupta though there are authorized resellers worldwide, https://adobedealreg.secure.force.com/PartnerSearch?lang=en

3 replies

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
March 6, 2025

Hi @mb_5047,

We appreciate you reaching out. Did you check the article shared by @kglad? Also, when I tried checking your account info it shows that your email is not verified. Please make sure you use the correct email address while subscribing to Adobe Creative Cloud.

Let me know if you have any questions.
^Shivangi

M
mb_5047Author
Participating Frequently
March 6, 2025

Hi

 

Yes, i did verified email address now, again the same.

 

All details provided and still adobe does not wants my money.

 

Yes, i do use the card on other places.

 

Yes international payments enabled, have sufficient balance.

 

I do not know what else i can do

 

😞

 

Regards

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 6, 2025

@mb_5047 

 

hang on. @Shivangi_Gupta will help.

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 6, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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M
mb_5047Author
Participating Frequently
March 6, 2025

Thanks a ton for the reply.

 

Yes, i should have spent more time and efforts in finding correctc place to post this message.

 

Will see if i can order a different plan to sort this.

 

Annual plan seemed good to go 

 

Thanks a ton 

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 6, 2025

no problem, and follow up @Shivangi_Gupta's suggestion to check/confirm your email.  there may be an adobe message (possibly in a spam folder) that requests a reply.

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 6, 2025

start here, https://helpx.adobe.com/in/x-productkb/policy-pricing/recurring-payments-india.html

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