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Cannot manage payments

Community Beginner ,
Apr 11, 2023 Apr 11, 2023

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Hi,

I wanted to change a payment method using this tutorial here: https://helpx.adobe.com/manage-account/using/update-billing-information.html, but I cannot get past a bug where manage payment link does not seem to be working. When I click it first time I'm required to log in into private account and I do so. When I'm logged in I click it again, but this time it's not responding. At first I thought it must be some plugin in my web browser (Firefox), so I used different one, Chrome, instead, but to no success. Issue is appearing on Edge too. I have no plugins or anything like that on either Chrome or Edge (I'm not using them at all) so that shouldn't be an issue. It looks like that's a bug on the page itself since link does work first time when I'm required to log into private account.

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correct answers 1 Correct answer

Community Beginner , Apr 12, 2023 Apr 12, 2023

I didn't need to contact anyone. This time the same link I was complaining abount not working, magically started working.

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Community Expert ,
Apr 11, 2023 Apr 11, 2023

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@please_fix_it 

 

do you have a teams or enterprise subscription?

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Community Beginner ,
Apr 11, 2023 Apr 11, 2023

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Hi @kglad, in my overview I can see I've got Adobe Enterprise Plan

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Community Expert ,
Apr 11, 2023 Apr 11, 2023

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Community Beginner ,
Apr 11, 2023 Apr 11, 2023

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That was the second tutorial I tried to use and it wasn't helpful

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Adobe Employee ,
Apr 12, 2023 Apr 12, 2023

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@please_fix_it I think the above article you have shared is for the Individual license, and for Teams, we have the following link: https://helpx.adobe.com/enterprise/using/edit-payment-method.html

I recommend contacting your Account Manager/Reseller if you have an Enterprise contract.

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Community Beginner ,
Apr 12, 2023 Apr 12, 2023

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I didn't need to contact anyone. This time the same link I was complaining abount not working, magically started working.

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Community Expert ,
Apr 12, 2023 Apr 12, 2023

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so the problem's resolved?

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Community Beginner ,
Apr 14, 2023 Apr 14, 2023

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yes, it's solved

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Community Expert ,
Apr 14, 2023 Apr 14, 2023

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thanks for the update 

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