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Participant
February 11, 2023
Answered

Cannot pay from Kazakhstan, Adobe identified it as Russia

  • February 11, 2023
  • 2 replies
  • 1925 views

Cannot pay from Kazakhstan, Adobe identified it as Russia

How to fix it?

    Correct answer kglad

    Thanks, have just done so, and apparently the situation hasn't changed since 2022. If the account was created in Russia, they send you to create a new one. 


    here's information on migrating assets, then.

     

    https://helpx.adobe.com/enterprise/kb/transfer-assets.html

    2 replies

    poligrama52206400
    Participant
    April 17, 2024

    Та же проблема! Ответ не помог

    kglad
    Community Expert
    Community Expert
    April 17, 2024

    what did adobe support say?

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    May 26, 2024

    Thanks, have just done so, and apparently the situation hasn't changed since 2022. If the account was created in Russia, they send you to create a new one. 


    here's information on migrating assets, then.

     

    https://helpx.adobe.com/enterprise/kb/transfer-assets.html

    kglad
    Community Expert
    Community Expert
    February 11, 2023

    The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

     

    change your country on adobe.com, https://www.adobe.com/international/selector/

     

    change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

     

    change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

     

    change currency - https://forums.adobe.com/thread/1999694 change store - http://www.adobe.com/store_selector/storeselector.html

     

    change adobe.com website language - https://forums.adobe.com/thread/1999693

     

    if you still have trouble, contact adobe support.  there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

     

     

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

    <moved from using the community>