cannot purchase creative cloud subscripton - India

[sachinottawa]

I'm unable to purchase creative cloud subscription. I'm entering correct payment details. When I click the submit button, it shows a pop up and asks me to type OTP to confirm payment. After I do that, I get the following error

www.3dsecure.icicibank.com refused to connect.

Help needed. Thanks in advance

[kglad]

can you purchase directly from adobe?

<moved from cc desktop ideads>

[Manan Joshi]

Try a different bank or probably contact ICICI. You can also contact Adobe support and discuss your options. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

[Anoushka30519572cwi1]

Same problem, any solution?

[kglad]

are you purchasing directly from adobe?  if so, add them to your trusted merchant list.

[Jeff A Wright]

Sanchinottawa and Anouhka, I apologize for any frustrations you are encountering while making your recurring purchase to Adobe in India. 

In addition to the valuable advice provided by Manan Joshi and Kglad, please see https://helpx.adobe.com/x-productkb/policy-pricing/recurring-payments-india.html for more information on how to correct errors with the payment method. I would recommend bookmarking the page as this could be a regular activity that you will need to perform.

[Nitesh Dwivedi]

I am having the same issues and the method you mentioned does not work. It seems like an issue with ICICI cards

[kglad]

did you add adobe to your trusted merchant list.

[mushtaq85]

same issue here,,it was working fine as a recurring payment all these months. Suddenly billing failed an am not able to pay for the monthly subscription with icici card

[anjuy10621404]

Even, I am having the same issues  It seems like an ICICI cards 3d secure security process is not accepting Adobe website's 'iframe' to get information and hence declining verification.

[kglad]

@anjuy10621404 

did you add adobe to your bank account's trusted merchant list?

[anjuy10621404]

not working.

for the time being, borrowed other bank's card and completed the transaction

lets see if adobe makes changes and/or add more payment options.

[kglad]

@anjuy10621404 

these are user-to-user forums.

 for applicable apps, you can make (some) suggestions to adobe here, https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

for others, use https://www.adobe.com/products/wishform.html

[Parantap]

facing the same problem. Called the bank's customer care, and they have no issue from their end.  Already added Adobe as a trusted merchant but still have the same problem. Tried different computers, mobiles, and different browsers. But the same message every time. Now what to do?? Got Adobe's warning for the end of the subscription.

[kglad]

@Parantap 

you can contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[anjuy10621404]

It has become a common issue for many subscribers now.

I am curious, have you solved it or not, if yes, how

[Mayank30848372lbyw]

I was able to workaround this issue by using this Chrome plugin. Do note that use it very temporarily just for the transaction as it compromises the security of the browser.

https://chrome.google.com/webstore/detail/ignore-x-frame-headers/gleekbfjekiniecknbkamfmkohkpodhe

[Naveen25731785bmzx]

Chrome Extension worked for me and i removed after the payment. 

[kglad]

thanks for the info @Naveen25731785bmzx 

[Ishaan31014236wdrk]

Worked like a charm, Thanks

@ Mayank30848372lbyw

[mushtaq85]

awesome,,worked

[Siddhee]

Thanks Mayank, it worked for me too.

[Pritesh98A2]

Seems something has got changed at ICICI Bank, facing similar issue while adding my card to Netflix:
https://twitter.com/patelpriteshs/status/1675726510932770816

Someone replied, that same is happening for Meta website.

[kglad]

@Pritesh98A2 et al

have you contacted icici bank?

[Pritesh98A2]

No, I contacted Netflix.

But, I moved on by temporarily installing chrome extension "Ignore X-Frame headers" as suggested by Mayank30848372lbyw in above reply. With this plugin, i was able to complete 3DS and then uninstalled it.