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Cannot update my payment method. Doesn't even ask for security number like it should

New Here ,
Jan 22, 2022 Jan 22, 2022

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Adobe's billing method has failed. It won't even let me put in a new card, much less update an old one. I've tried 3 browsers, 3 cards, etc... none of them work. What is striking is that it doesn't even ask for the 3 digit security code. But what's even funnier is that Adobe's own help page on how to update shows a payment terminal that ALSO doesn't ask for the 3 digit security number.

 

All google gets is "You may have reached your bank limit, or your adobe account maybe suspended." Like dude no, they just billed me, this isn't the day I get billed, I have over 10,000$, and my payment method is not supsended. It simply doesn't ask my security key on the terminal.

 

Can I get any help with this? What is going on?

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Community Expert ,
Jan 22, 2022 Jan 22, 2022

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Moved to Account....forum.

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Community Expert ,
Jan 22, 2022 Jan 22, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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