Cannot Use my Account

[Jallae]

Hello. I cannot use any of Adobe Creative Cloud apps/web/etc. 
On adobe website/ CC I can see that I did a purchase but on whatever I try to use seems no subscription. How can I solve this problem. If needed I can provide my student ID etc.

Thank you!

[John T Smith]

Revert to trial https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

This is a public forum, not Adobe support... do NOT post any private information here

[kglad]

if your school is administering your subscription, contact your admin, https://helpx.adobe.com/enterprise/kb/contact-administrator.html

[Shivangi_Gupta]

Hi Jallae,

We are sorry for the trouble. Could you confirm what happens when you try using the applications? Could you share a video recording?

We are here to help.

^Shivangi