Cant purchase Creative Cloud, loading screen

Question

I tried buying a creative cloud license, but after clicking the button to confirm my purchase after i put my credit card info, the page is stuck on loading, i tried multiple times in different browsers. Then i tried with an account that i just made that i dont want to use and it instantly accepted the purchase, i already cancel it, because i want to use it in my account.

kglad · Answer

check your account: https://account.adobe.com

if that fails to show your subscription, contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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