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Cargo no reconocido

New Here ,
Nov 16, 2024 Nov 16, 2024

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Yo cancele la prueba gratis y me están haciendo un cargo exijo que me lo devuelvan 

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correct answers 1 Correct answer

Community Expert , Nov 16, 2024 Nov 16, 2024

check your account to see if your account is canceled, and if so, if a refund is pending.

 

https://account.adobe.com

 

then, if you have any questions, contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach

...

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Community Expert ,
Nov 16, 2024 Nov 16, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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Community Expert ,
Nov 16, 2024 Nov 16, 2024

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check your account to see if your account is canceled, and if so, if a refund is pending.

 

https://account.adobe.com

 

then, if you have any questions, contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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New Here ,
Dec 07, 2024 Dec 07, 2024

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Me ha pasado lo mismo, ya recibiste respuesta?

 

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