Cencelation fee refund

[sarahj25707480]

Hi,

I am absolutely fuming.

I subscribed to a student monthly plan that was suppose to only go for a year on the 16th of May 2016. I tried to cancel my plan within 14 days of the renewal date but the cancel my plan button was not there and noone would help me cancel it when I called. After being toally frustrated I left it alone only to be charged TWICE for a payment of $32 when it had not even been two weeks after the renewal date. I was finally able to cancel this stupid thing and was NOT told anything about a cancellation fee and did not receive an email about any pending payments so all was well do I thought. Today without any warning $175.00 was taken out of my account from you without any explination or warning. I am a god damn student who lives week to week I canot afford $175 to cacel something thats too expensive to keep running, if I was told about this stupid payment I would have just kept the bloody membership. I called today to try and get a refund but was told nothing can be done. Well I call bull because there are hundreds of people on here with the same issue who got their cancelation fee waived. I was not informed of this payment and should not have to pay it. I am a student. I am broke. I need that money to SURVIVE. Please stop praying on poor students who need your stupid programs to pass their degrees. Please help.

[kglad · Accepted solution]

passing this on to adobe staff.

[kassandral17039023]

I want to know what can be done too! I can't afford the $100 they charge me to cancel my membership! Please help us broke students!

[Fatemeh36965035wbmb]

Hi Sara, How did you cancel your subscription finally? Did you get refund?

I have the same problem now and can't get any helpful response

[kglad]

@Fatemeh36965035wbmb 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.