Change email without access to Google account

Question

Hi,Google has completely disabled my access for some time now. So I don't have any access to my Gmail account with Adobe.But my session is now active in the browser and I am active in my Adobe account.I also forgot the password that I changed 5 years ago and it shows on my profile page.Is there a way I can change the email completely or if it is possible to change the password, then I can change my email?Thanks

kglad · Accepted Answer

I have already logged into my account and have an active session. But to do anything, you need a password that I have forgotten and I don't have access to my previous email.

contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

kglad · Answer

https://helpx.adobe.com/sign/kb/how-to-change-the-email-address-associated-with-your-Adobe-ID.html#:~:text=Steps%201%20Sign%20in%20with%20your%20AdobeID%20using,if%20you%20like%29.%204%20Click%20Save%20my%20changes.

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