• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

change invoice billing address

Explorer ,
Apr 09, 2023 Apr 09, 2023

Copy link to clipboard

Copied

Hi,

 

First of all I want to ask how do I change my billing address and country of residency? (Thank you!)

 

Secondly, I would like to point out how when trying to speak to support, which is advertised by adobe as "Contact Us - Real help from real people" you end up with a second prompt that is just a list of FAQs. Honestly, ridiculous. Adobe should remove that claim as it's misleading and in fact false. 

  

Screenshot 2023-04-09 at 18.33.30.png

Screenshot 2023-04-09 at 18.33.24.png

 

TOPICS
Account management , Billing

Views

589

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 3 Correct answers

Community Expert , Apr 09, 2023 Apr 09, 2023

Manage your cloud plan https://helpx.adobe.com/manage-account.html

 

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a

...

Votes

Translate

Translate
Community Expert , Apr 09, 2023 Apr 09, 2023

The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

 

 

 

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

 

 

 

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

 

 

change currency - https://forums.adobe.com/thread/1999694

 

 

 

change

...

Votes

Translate

Translate
Adobe Employee , May 05, 2023 May 05, 2023

Hi there,

 

Happy to help!

 

Please find the help article below on how to change the billing information.

https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

In case you are still unable to upadte the information with the help of the link, feel free to contact us via chat  so that our support team can help you.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scr

...

Votes

Translate

Translate
Community Expert ,
Apr 09, 2023 Apr 09, 2023

Copy link to clipboard

Copied

Manage your cloud plan https://helpx.adobe.com/manage-account.html

 

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Telephone https://helpx.adobe.com/contact/phone.html
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 09, 2023 Apr 09, 2023

Copy link to clipboard

Copied

The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

 

 

 

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

 

 

 

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

 

 

change currency - https://forums.adobe.com/thread/1999694

 

 

 

change store - http://www.adobe.com/store_selector/storeselector.html

 

 

 

change adobe.com website language - https://forums.adobe.com/thread/1999693

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 04, 2023 May 04, 2023

Copy link to clipboard

Copied

I have the same problems as you. I can't find anywhere the billing address, since updating payment method you can only change ZIP Code, but nothing more. Also, the contact button doesn't work and I can't find any chat box.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 05, 2023 May 05, 2023

Copy link to clipboard

Copied

Hi there,

 

Happy to help!

 

Please find the help article below on how to change the billing information.

https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

In case you are still unable to upadte the information with the help of the link, feel free to contact us via chat  so that our support team can help you.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 05, 2023 May 05, 2023

Copy link to clipboard

Copied

LATEST

you can open your cc desktop app > click your icon at upper right > click contact us > type agent in the chat field

 

kglad_0-1683297693742.png

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines