Participating Frequently

Question

Change location for in my account

Forum|Forum|3 years ago
January 16, 2023
2 replies
1985 views

Hello!

I have russian passport, but I moved to anather country (Kyrgyzstan). I want change my location. I have not active plans and now I dont need it. But I work with Adobe Stock and Behance. Can you help me?

How I can write to support? In chat answer not real person and I cant find answer on my question. Is there email address?

(Moving this thread to the Accounts, Payments and Plan forum)

This topic has been closed for replies.

kglad

Community Expert

The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

change currency - https://forums.adobe.com/thread/1999694

change store - http://www.adobe.com/store_selector/storeselector.html

change adobe.com website language - https://forums.adobe.com/thread/1999693

M

Marina279682908x4dAuthor

Participating Frequently

All it works with active plans. In language I cant find Kirgizia (Kyrgyzstan). With russian I cant pay for plans. All time I had not active plans on Adobe cos I buyed retouch an use for my photos only raw convertor (C1). But if anyway I could buy plan, I dont know how I can do it with Russian account 😞

Abambo

Community Expert

-In chat when I type 'Agent' virtual shows me that I have not agent cos have not active plans. But I'll try write about credit cards. Maybe it's helps...

-In telephone page I cant find number of Kyrgyzstan.

So it's mean that I have just one method. It's Twitter. Ok I'll try. Thank you.

If Kyrgyzstan is not named, even with a foreign number, it may well be, that it depended on Russia or that there is no activity in Kyrgyzstan.

ABAMBO | Hard- and Software Engineer | Photographer

Kevin Stohlmeyer

Community Expert

If you type "Agent" in the chat it will put you in the queue for a real person.

Have you tried changing your account details in account.adobe.com ?

M

Marina279682908x4dAuthor

Participating Frequently

Thanks. I have not active plans Adobe. I tried type 'Agent'. It did not help cos virtual manager answer that I should have active plans... So I cnad understand. Should I have active plans anyway for receive help from support? I worked all time with Adobe Stock and Behance with free Adobe account.

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