Change of internet provider.

[Malcolm SW]

At the end of January I will be moving house which will mean I'll have a new internet provider and a new email address. What do I have to do to ensure my Adobe Creative Cloud account is maintained and I can continue to use it at my new address?

[kglad · Accepted solution]

as long as you're not moving to a country where internet access is restricted, you don't have to do anything.  ie, your subscription is not linked in any way to your location (unless you change countries) or internet provider.

if you're moving to another country where internet access is not restricted, just change the country associated with your adobe id:

The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

change currency - https://forums.adobe.com/thread/1999694

change store - http://www.adobe.com/store_selector/storeselector.html

change adobe.com website language - https://forums.adobe.com/thread/1999693

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

<moved from using the community>

[Malcolm SW]

Hi

Many thanks for your prompt reply.

Although I will be remaining in the UK my internet provider will change.
I am currently with Virgin Media but will be changing to Sky Media at the end of January. I’m presuming that all I’ll have to do is log into my Adobe account using the new Sky platform and the creative cloud software will update/download automatically?

I must apologise, I am the least tech-savvy person you’ll ever meet!!


Thank you.

[kglad]

correct.

the hardest part (which is not necessarily hard) will be getting your new sky media account setup and connecting to the internent from your new location. 

once you can do that, nothing else needs to be done.  ie, you'll just open an adobe app and everything will work just like it did before you moved.  nothing will change in regard to using your apps or posting here or accessing your cc cloud files (if you have any).

[Abambo]

I must apologise, I am the least tech-savvy person you’ll ever meet!!

By @Malcolm SW

I doubt that. 🙂

For your e-mail, I suggest you create an e-mail with a free e-mail provider, like https://gmail.com (Google) or https://outlook.com (Microsoft) or https://yahoo.com (Yahoo), or any other free e-mail provider.

That way, you will be sure that you will not to have changing your e-mail address anytime soon again. Be sure also, that with the Adobe account, you have confirmed your cell phone number. That way, you will be able to sign in with your Adobe ID, even without having access to the e-mail associated with the ID.

And just to say: I have tons of utility providers (gas, electricity, cell phone company, internet provider, administrations, the company I work for) sending invoices and other communications by e-mail. You should be aware, that you need to change all those too. Make a checklist so that you do not forget one.

[John T Smith]

>a new email address

I have never changed my email address, so you may want to contact support so you don't lose access to your account

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[kglad]

oops, i missed that about your email address in your message.  but you can change that yourself and you should do that when you have access to both your current and your next email address.  then check

How to change the email address associated with your Adobe account at

https://helpx.adobe.com/in/manage-account/using/create-update-adobe-id.html