Change payplan

New Here ,
Nov 16, 2021 Nov 16, 2021

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Hi, 

I have already "Creative cloud all programs" plan and pay monthly full price.

Now I have started to study at the University and want to change my payment to a cheaper payplan with a student discount. 

When i try to do this at you website it tells me that i already have the full program and cant change.

Can you help me with this please. 

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Adobe Community Professional ,
Nov 16, 2021 Nov 16, 2021

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You have to cancel your old plan to be able to buy a new plan

 

Customer support (which this is NOT) may be able to help you do the switch without the usual cancellation fee

 

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Nov 16, 2021 Nov 16, 2021

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Thank you!

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