Changement de PAYS - Change of COUNTRY

Forum|Forum|4 years ago
April 24, 2021
2 replies
710 views

Bonjour, j'ai déménagé de Belgique vers la France - je n'arrive pas à changer mon moyen de paiement... Commen faire, je ne trouve aucun moyen de contacter Adobe.

Hello, I have moved from Belgium to France - I can't change my payment method ... I can't find any way to contact Adobe.

Creative Cloud

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C

Christian38615897uuut

Participant

j ai besoin de changer de pays en ce qui concerne ma nouvelle carte

kglad

Community Expert

The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

change your country on adobe.com, https://www.adobe.com/international/selector/

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

change currency - https://forums.adobe.com/thread/1999694

change store - http://www.adobe.com/store_selector/storeselector.html

change adobe.com website language - https://forums.adobe.com/thread/1999693

change age - https://helpx.adobe.com/nz/creative-cloud/kb/you-eligible-cc.html

kglad

Community Expert

*doesn't work/ no funciona/ ne marche pas /nicht funktioniert!!!*
*pls i tried already more than 10 times ( the country/case ) + the new card*

contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

John T Smith

Community Expert

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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