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Brookypuma
Participant
October 1, 2019
Answered

Changing account status to teacher

  • October 1, 2019
  • 3 replies
  • 7006 views

I am a teacher and want to get access to the teacher discount but can't see how I change my normal plan?

    Correct answer David__B

    Hi Brookypuma,

     

    You may want to check if the option to change your plan to an educational one is available by going through the workflow described here: https://helpx.adobe.com/manage-account/using/change-plan.html

     

    Like others mention, if the option isn't available there you'll want to contact our cutomer service for assistance.
    https://helpx.adobe.com/contact/support.html

    Best,

    - Dave

    3 replies

    David__B
    Adobe Employee
    David__BCorrect answer
    Adobe Employee
    October 1, 2019

    Hi Brookypuma,

     

    You may want to check if the option to change your plan to an educational one is available by going through the workflow described here: https://helpx.adobe.com/manage-account/using/change-plan.html

     

    Like others mention, if the option isn't available there you'll want to contact our cutomer service for assistance.
    https://helpx.adobe.com/contact/support.html

    Best,

    - Dave

    runninghead_design
    runninghead_design
    Inspiring
    November 4, 2023

    That workflow no longer presents an option to change your plan to an educational one, rather it simply presents a list of Adobe products. Customer Service are very slow to respond (at least I'm still waiting). We may need an updated version of this process for 2023/4. This process should be far easier, so I have to question how motivated Adobe are to make it simple for users to switch to a cheaper subscription.

    I just went a little further in the process after finding the (not very obvious) option to alter my plan and can confirm that, even if you choose the option to switch to an educator's plan, the following stage gives no option to do so and no information as to why the expected option is not actually displayed or mentioned.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 4, 2023

    @runninghead_design 

     

    what do you see at https://helpx.adobe.com/manage-account/using/change-plan.html

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    October 1, 2019

    Log-in to your Adobe Account.  When does your current plan expire? 

    https://account.adobe.com

    Nancy O'Shea— Product User & Community Expert
      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      October 1, 2019

      As far as I know, you need to cancel what you have and buy a new subscription

       

      To do so without an early cancel fee you need to contact support

      Be sure to remain signed in with your Adobe ID before accessing the link below
      Do be aware that wait times are sometimes long before an agent responds
      .
      You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
      You MUST also allow 'cookies' in your web browser for the link to work
      This will NOT work if you are using a VPN
      .
      This link will go directly to the chat option
      https://helpx.adobe.com/contact.html?rghtup=autoOpen
      Type "Agent" in the chat box to bypass the chatbot and be connected to a person
      -Meaning type in the word Agent in the lower right, without the quote " " marks
      or
      X (aka Twitter) tweet @AdobeCare
      .
      Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
      -click for more information about scammers https://tinyurl.com/10791730

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