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Changing account status to teacher

Forum|Forum|6 years ago
October 1, 2019
3 replies
7006 views

I am a teacher and want to get access to the teacher discount but can't see how I change my normal plan?

Correct answer David__B

Hi Brookypuma,

You may want to check if the option to change your plan to an educational one is available by going through the workflow described here: https://helpx.adobe.com/manage-account/using/change-plan.html

Like others mention, if the option isn't available there you'll want to contact our cutomer service for assistance.
https://helpx.adobe.com/contact/support.html

Best,

- Dave

David__BCorrect answer

Adobe Employee

Hi Brookypuma,

You may want to check if the option to change your plan to an educational one is available by going through the workflow described here: https://helpx.adobe.com/manage-account/using/change-plan.html

Like others mention, if the option isn't available there you'll want to contact our cutomer service for assistance.
https://helpx.adobe.com/contact/support.html

Best,

- Dave

runninghead_design

Inspiring

That workflow no longer presents an option to change your plan to an educational one, rather it simply presents a list of Adobe products. Customer Service are very slow to respond (at least I'm still waiting). We may need an updated version of this process for 2023/4. This process should be far easier, so I have to question how motivated Adobe are to make it simple for users to switch to a cheaper subscription.

I just went a little further in the process after finding the (not very obvious) option to alter my plan and can confirm that, even if you choose the option to switch to an educator's plan, the following stage gives no option to do so and no information as to why the expected option is not actually displayed or mentioned.

kglad

Community Expert

On the screen that should look like this :

I see only this:

Where the dropdown gives a full list of products, none of which are relevant to this task, and the current plan, highlighted by the border- that's my own current plan, which is good aside from the subscription type). No info is apparent regarding switching to an Educator's subscription.

use a different browser. you should see something like

Nancy OShea

Community Expert

Log-in to your Adobe Account. When does your current plan expire?

https://account.adobe.com

Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

As far as I know, you need to cancel what you have and buy a new subscription

To do so without an early cancel fee you need to contact support

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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