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simbolabile
Participant
May 4, 2014
Answered

changing account without re-install the suite

  • May 4, 2014
  • 12 replies
  • 223840 views

recently I changed my subscription and the new one is linked to a new account of mine. Now, do I have to re-install all the programs of the suite on my Mac? Is it possible just associate the installed programs to the new account? And what happens to the existing projects?

    Correct answer KRupani

    Hi Simbolabile,

    Welcome to the Adobe Forums!

    You can certainly associate the new Adobe account to the installed programs without re-installing the products.

    1. Launch Creative Cloud desktop app.

    2. Click on the gear icon on the top right hand side in the Creative Cloud desktop window and go to 'Preferences'

    3. Select the tab 'Account', Sign out of creative cloud and then sign back in using the different Adobe Id.

    Thanks

    Kapil Rupani

    12 replies

    Show previous replies
    A
    Anonymous
    May 20, 2014

    It is an account issue, call adobe customer service.

      KRupani
      Adobe Employee
      KRupaniCorrect answer
      Adobe Employee
      May 4, 2014

      Hi Simbolabile,

      Welcome to the Adobe Forums!

      You can certainly associate the new Adobe account to the installed programs without re-installing the products.

      1. Launch Creative Cloud desktop app.

      2. Click on the gear icon on the top right hand side in the Creative Cloud desktop window and go to 'Preferences'

      3. Select the tab 'Account', Sign out of creative cloud and then sign back in using the different Adobe Id.

      Thanks

      Kapil Rupani

        O
        OMGITSSKEET
        Participant
        December 13, 2014

        I dont have preferences as one of my options, i just have help and exit...

          J
          jianwenl92905056
          Participant
          January 27, 2015

          Me too. The adobe cloud sucks and it seems theres no official reply in this forum. You cannot imagine this to happen in China. If a software company dare to do this then it will be competed down by other companies in one night. Now I see why Steve Jobs didn't allow adobe flash player to be installed in Apple product, Apple doesn't like trash.

          I am a student so the one-year service is free for now. I won't buy the service when I go to work!

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