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Participant
November 8, 2021
Question

Changing Country

  • November 8, 2021
  • 1 reply
  • 247 views

Hello,

I want to change my account to another country. When trying to set up a new payment method, the country list is greyed out and I can't change the country here.

I contacted the support and was told, they can't change my country and I have to make a new account for this. This must be a joke? Is this really the only way?

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
November 8, 2021

The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary to make your purchase:

 

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

 

change currency - https://forums.adobe.com/thread/1999694

 

change store - http://www.adobe.com/store_selector/storeselector.html

 

change adobe.com website language - https://forums.adobe.com/thread/1999693