It seems to be frustrating to change my primary email ID. I had signed up with a gmail ID, and need to move the subscription to another email ID associated with my business. And, I changed the primary email to that in the Adobe.com/profile link. However, when i open Adobe, it asks me to subscribe again anew to all the services, and reflects my location wrong! It, for some reason, shows me Indian Rupee billing values.
Something is not kosher here. I need to simply move my subscription from my Gmail to my business account. Any clear guidance on that?
I noticed that you currently have two individual subscriptions. Could you confirm whether you're looking to update your email address only, or if you're planning to switch to an enterprise plan?
Also, have you had a chance to follow the steps outlined here for changing your email address?
a. I want to have only one Individual account- preferably one <email removed- kglad>. Any other individual account, I wish to delete and sign out of. b. I just founded my own consultancy firm, and wanted to shift my primary email for Adobe from my gmail above to my business account- murali.hariharan@lamplightersasia.com
These are the two things I need to accomplish, urgently.
We are here to help you. For your first question, if you wish to delete an account, make sure there is no subscription associated with that ID. You can check that here: https://adobe.ly/46gM90G;
If you have a subscription, cancel it by following the steps shared in this article: https://adobe.ly/4pAuHvL;
For your second questions, you cab change the email address by following steps shared here: https://adobe.ly/3IBocrN;
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