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Changing payment details

Community Beginner ,
Jun 13, 2023 Jun 13, 2023

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Good morning!

As an employer, we used to give our employees an opportunity to set autopay of their Adobe Creative Cloud subscription with the help of a company's corporate account. One of our former employees has changed login details before the termination, so now we don't have any access to the employee's Adobe account, but money are charged from us. What should we do?

Thank you!

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Account management , Billing

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Community Expert ,
Jun 13, 2023 Jun 13, 2023

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you should never allow anyone to control a subscription you pay for.

 

do you have a teams or enterprise subscription?

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Community Beginner ,
Jun 13, 2023 Jun 13, 2023

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Thank you for your response. No, we don't have an interprise subscription yet, because Adobe Creative Cloud subscription is needed only for our small design team. We don't allow this any more, nowadays our employees pay for the subscription by themselves and we compensate their expenses.

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Community Expert ,
Jun 13, 2023 Jun 13, 2023

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good luck.

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Community Expert ,
Jun 13, 2023 Jun 13, 2023

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You made a BIG mistake by paying and letting the employee own the account information

 

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Beginner ,
Jun 14, 2023 Jun 14, 2023

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Thank you!

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LEGEND ,
Jun 14, 2023 Jun 14, 2023

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As I often say to people considering this set up: "if an employee leaves you've given them a nice gift". 

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