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Participant
June 11, 2022
Question

Changing phone number related to my adobe account

  • June 11, 2022
  • 4 replies
  • 2210 views

Recently changed residency from canada to Hungary. I am unable to edit my new phone number in order to proceed with two ways identification required by Adobe. Please help!

    4 replies

    Participant
    September 10, 2023

    I thibk if you dont have active plan, you cant change your phone numer, so try to renew your subscription

     

    Abambo
    Community Expert
    Community Expert
    September 11, 2023
    quote

    I thibk if you dont have active plan, you cant change your phone numer, so try to renew your subscription

     


    By @Daffunx

    That is not true.

    ABAMBO | Hard- and Software Engineer | Photographer
    Participant
    September 10, 2023

    i recenty changed my counry from singapore to philippines , when im trying to change my phone number it doesnt allow me .

    kglad
    Community Expert
    Community Expert
    September 10, 2023
    Shivangi_Gupta
    Legend
    June 13, 2022

    Hi there,

    We appreciate you writing in. As suggested by the expert above, you can follow the steps mentioned in this article: https://helpx.adobe.com/manage-account/using/edit-adobe-account-personal-profile.html/

    Let us know if it helps.

    John T Smith
    Community Expert
    Community Expert
    June 11, 2022

    Manage your cloud plan https://helpx.adobe.com/manage-account.html

    or

    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    -you MUST also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or by telephone https://helpx.adobe.com/contact/phone.html
    .
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