changing Photography plan without changing Premiere plan

[caryg22183372]

Hi, I want to change my Photography plan from monthly billing to yearly billing, but I do not want to abandon my Premiere Pro plan. That seems to be impossible...

Thx in advanve for any help.

[kglad]

follow the steps here, https://helpx.adobe.com/manage-account/using/change-plan.html

[caryg22183372]

That's of course what I tried. But it makes me landing on a page with this text:

"Review and confirm your change

You’re changing from Photography plan (20GB) and Premiere Pro plan to Photography plan (20GB)".

But I DO NOT wish to change my Premiere Pro plan!

[kglad]

is there any problem with that (considering you can ad premiere after the change)?

[caryg22183372]

Why should I cancel Premiere to add it again??

For me there is some bug on this subscription change page. One should be able to change ONE plan, not ALL plans.

[kglad]

i agree.  

what happens if you select the premiere plan for a change (not that you will change it)?  does it allow a premiere only change?

[Jeffrey_A_Wright]

Cary, thanks for posting to this public discussion forum and for your long-term use of Adobe software and services. Not all of our plans offer the option to pay for a year at a time. Many plans offer Annual commitments with monthly payments. You can find a good example of the different types of plans at https://adobe.ly/4oBcayy. In particular, the trial and subscription timeline, as well as the description of plan types, can be helpful, Cary.

If you have already tried the steps listed at https://adobe.ly/47One4e and you are not seeing the option that you are looking for, Cary, then click on https://adobe.ly/4oBcbm6 to speak with a member of our team who can help you explore and confirm the options that are available to you. Please use a different device to reach us if you are unable to contact anyone or are redirected to this public discussion forum. ^JW

[caryg22183372]

This link  https://adobe.ly/4oBcbm6

does not help. It opens a box with the "Adobe Virtual Assistant". That guy 😉 does not understand my question...

[kglad]

@caryg22183372 

you can get past the bot.  persist.

[caryg22183372]

How?

[Jeffrey_A_Wright]

Cary, I don't see any records of your recent attempts to contact us, so please use a different device to click on https://adobe.ly/47VjZrD and speak with a member of our team. The experience works on smartphones and tablets, if you don't have a different computer or web browser available. ^JW

[kglad]

i've been asked not to say. but is quickly doable.