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Changing plan from regular single app to university student full Adobe Creative all apps plan

Community Beginner ,
Apr 23, 2023 Apr 23, 2023

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Hi, I'm a university student and one of the lecturers recently told me that I can change my current regular Adobe Animate plan to cheap and full Adobe Creative Cloud all apps plan. (Here I mean that sale offer for plan for $19.99, which might soon expire).

I tried doing it, but when entering the plan changing tab it didn't show me such option. The university teacher however reassured me, that it is possible to update my plan, and I've seen some people do it and post about it here, on forum. I can't however understand how to do it and upon trying to chat with support agent the link doesn't work (on multiple browsers, and two different devices). Can anyone please tell me if this even is possible? What do I need to do? Maybe Cancelling the current Adobe Animate plan and then manually buying this recent $19.99 offer will work in the same way?

 

Any help or information about what I could do will be priceless for me!

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Community Expert ,
Apr 23, 2023 Apr 23, 2023

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I can't give direct help, but here is how to contact Adobe

 

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Apr 23, 2023 Apr 23, 2023

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That offer may be for first time subscribers.  Check the fine print in the offer.

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Community Expert ,
Apr 23, 2023 Apr 23, 2023

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Your professor is only partly right.  You can't change a regular plan to student rates but you can cancel your current plan and pay the 50% early termination fee. 

 

Once that plan is cancelled, you can get a new plan at the student rate of $20/month for the first year only. After that, your price goes up to $30/month which is still 40% off regular rates.

 

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare

 

Hope that helps.

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Apr 23, 2023 Apr 23, 2023

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contact adobe support. you may be able to avoid the cancellation fee for your current plan.

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