Changing the Country Associated with an Adobe Account

[sivihk]

TL;DR: It seems like Adobe has not created a viable solution to change the country associated with one of their accounts. So, I'm affraid I will have to refrain from using their products until such a solution has been created. 

Yesterday I spent 1.5 hours speaking with Adobe's customer and technical support teams trying to change the country associated with my account from Canada to Germany so that I can continue to pay for my subscriptions with my German credit card.

Neither Rashim from the customer support team, nor Madhup from the technical support team, nor Gopal from the customer support team could help me.

Rashim informed me that this article on the Adobe website is inaccurate: https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

He cancelled all of my active subscriptions so that the country associated with my account could be changed. This did not work, so I was told to create new eamil account just so that I could create  a new Adobe account with Germany as the associated country. Additionaly he reassured me that the technical support team would transfer my cloud data to the new account.

Unfortunately Madnup, from the technical support team, was not able to do this. He told me I needed to have an active suscription on both my old account (with Canada as the associated country) and new account (with Germany as the associated country) for him to be able to transfer the data. I explained to him that the purpose for transitioning to an account with Germany as the associated coutry was to be able to renew my subsccription and that I couldn't do this with for the account with Canada as the associated country. He wasn't able to resolve this and transferred me back to Gopal from the customer support team.

Instead of helping me, Gopal left the chat. 

Now, I'm left frustrated, without a solution to continue using Adobe products. It seems like Adobe has not created a viable solution to change the country associated with one of their accounts. So, I'm affraid I will have to refrain from using their products until such a solution has been created. 

[sivihk]

Hi @Jeffrey_A_Wright, yeah the backup is good to have. Unfortunately, according to the link you shared, I cannot use it to restore  metadata (rating and flags) and file structuring (albums and folders). (See the attachment.)

In this case I will still need the technical support team's support in restoring the Lightroom Cloud data to its original state. 

Unfortunately their slow responses have had a big impact on my work. I haven't been able to edit my backlog and am traveling today for an important shoot over the next few days. 

You previously said I can expect responses from the technical support team in 24 – 48 hours. Any ideas why they haven't been able to do that?

[Jeffrey_A_Wright]

Sivihk, please post your recent questions to the Lightroom ecosystem community at https://adobe.ly/3FiENyt. Thanks! ^JW

[bradb99139554]

I'm having the same issue, as my Canadian card has expired and I am living in Japan. This is very frustrating as I owe for this month and am recieving notices that it must be paid.. Same issue, I get redirected to billing, try to add a new payment method but it only locks me to Canadian credit cards.. How does this make sense, they want me to pay but I can't switch my card for billing.. So now I am left owing them money, want to pay but can't because they won't allow me to add the current card I have. Frustrating indeed.

[Shivangi_Gupta]

Ideally, you need to clear your pending dues for this account and then change the country if you are going to continue using the subscription in Japan.

Do you have access to a Canadian payment method (e.g., a friend or family member’s card)? You can temporarily update your billing info to avoid service interruption while the migration is processed.

^Shivangi