Charge for a Free trial

[Flawless_sharpness7730]

Hi, I recently email Google pay but they haven't replied anything to me todayI respectfully request a refund of €16.99 due to a charge I received for a free trial. The trial was supposed to be free until its conclusion; however, when I upgraded to premium by clicking on the free trial option, my PayPal account was charged.

 I would really appreciate it if a representative from Adobe could reach out to me 

thanks 

[kglad]

if you used google store, contact google. if you used adobe.com what is it that you want?

[Shivangi_Gupta]

Hi @Flawless_sharpness7730,

We appreciate you reaching out. Adobe offers full refund if the subscription is cancelled within first 14 days. Please follow this article to cancel your plan: https://adobe.ly/3ITbZPw

Let us know if you have any questions.

^Shivangi

[Flawless_sharpness7730]

thanks I will, I did the payment through Google play I will let you know how it goes

[Kanikas]

Hi Flawless_sharpness7730,

Please refer this article for complete help:https://adobe.ly/4h8n8s9

Feel free to let us know if you have any questions around the same. 

^KS

[Flawless_sharpness7730]

hi I've been emailing Google play at first they asked me to verify the account on an email after I verify I haven't heard anything again from them I need help I did the payment through Google pay also I reach out to other customer service did say everything have to be done through android? i'm a little bit confused who can help me

[Jeffrey_A_Wright]

The subscription is managed through the Google Play Store, Flawless_Sharpness. Adobe has not received any money for the commitment that you began through the Google Play Store. Did you try the suggestions offered by Kanika at https://adobe.ly/3WP0gVf and attempt the cancellation process through Google? ^JW