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bkgooner4
Participant
March 31, 2021
Question

Charged $14.99 for what?? Refund Needed

  • March 31, 2021
  • 1 reply
  • 1769 views

I would like someone from Adobe to explain to me WHY I have been charged $14.99 on 3/26/21 for my Adobe Acrobat Pro DC?  I checked my Account/Plans/Billing History and it is BLANK.  My order history is also BLANK.  In fact, I have NO plans with Adobe. listed on my account.  I need an explaination on this charge and I would like a refund.  Before you tell me to call customer service, don't.  I tried hundreds of times and I kept getting HUNG UP on.  You cannot reach anyone on the phone.  

 

Please cancel whatever you are charging me because I shouldn't be charged anything.  

1 reply

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
March 31, 2021

This isn't Adobe.  This is a user to user forum.

We aren't Adobe employees.

 

Please go to Adobe Customer Service:

 https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.

E
elijah_9731
Participant
May 16, 2025

Obviously. Maybe others users on the platform have a similar issue...

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 16, 2025

for others, start here, https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

 

if you still don't recognize the charges, contact your credit card issuer and report fraud.

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